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Returns Information

We offer extended returns for all items, excluding game downloads, within 30 days of receipt of delivery. There is a separate policy for game downloads contained within our returns policy.

Here at Foxtek we want you to be happy every time you shop with us. However we recognise that occasionally you may want to return items. You also have the right to cancel the purchase of all items, excluding game downloads, within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

As well as your statutory cancellation rights described above, you can return most products within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To request a return please visit our Returns Request Page

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.


Returns Costs & Methods

We will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. However in most cases we’ll provide you with a pre-paid returns label. If your return is not the result of our error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund.

Return costs depend on the size of the item, if the item is within 35 x 25 x 2.5 the return will cost £1.90, if the item is larger than this the return will cost £3.90. Please note that returns containing multiple items, or large items, may cost more. If you would like us to send you a pre-paid label please put a comment requesting this in the Returns Request


Game Download Policy

Instead of receiving a physical copy of your game in the post you will receive a code via email to enter straight into your console or PC. However games and software downloads are not returnable. You may be able to cancel your order if it has not yet been delivered. Though once the code has been sent by email, you are no longer able to cancel or get a refund.